Poor
Antoniov1
9/15/2022
Air compressor went out and having a very hard time getting it replaced. Everyone keeps saying 2-3 more days after 2-3 more days. Wifi on the app doesnt connect.
Originally posted on lg.com
No, I do not recommend this product
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Customer service was horrible
Gina88
9/11/2022
I bough this refrigerator and noticed some trouble of building up ices around the corner of left door. I left a question about the problem in lg homepage and never got the reply back. It was okay but now it is completely broken. Freaking expensive appliances should last 10 years at least Refrigerator doesnt get cold in just about five years. Hugely disappointed.
Originally posted on lg.com
No, I do not recommend this product
Services
Vahagn
9/11/2022
One of the best if not the best customer service in the industry. LGs customer service is what will make me buy LG again. Refrigerator went out and they were really on top of it with answering calls following through and having single point of contact from the first call. Amazing to find this in todays environment. Great job LG.
Originally posted on lg.com
Yes, I recommend this product
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Compressor went out in 3 years
Rottie
8/31/2022
Bought this and thought it was a great buy untill the compressor went out and the repair nightmare began.
Originally posted on lg.com
No, I do not recommend this product
Over Priced Crap
Im just a bill
8/14/2022
I was forced to take this fridge less than 5 years ago when I was informed by the vendor that the one I purchased was on back order not LGs fault This fridge didnt even last 5 years. Compressor went out already and the light in the door in door feature has malfunctioned for the last 4 years.
Originally posted on lg.com
No, I do not recommend this product
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Worst Customer Service
Deepti Garg
8/5/2022
The product has issues and when I call they just keep dragging an every agent stays differently. The product is bad.
Originally posted on lg.com
No, I do not recommend this product
The technician was amazingly kind
Membi
8/4/2022
The technician was very kind and fixed our fridge at the first time. Thank you
Originally posted on lg.com
Yes, I recommend this product
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Problem Not resolved after 3 visits
Mcpc
7/25/2022
Problem not fixed after 3 visits. Last technician said his supervisor told him it is not his responsibility to correct the issue I need to contact customer service for the 4th time to request the original technician because because it is his fault the problem was not fixed.
Originally posted on lg.com
No, I do not recommend this product
Refrigerator
Agnieszka
7/24/2022
I have had a refrigerator for 4 years and it broke a second time.
Originally posted on lg.com
No, I do not recommend this product
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LFXS30796D
7/20/2022
a very nice machineAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
Originally posted on lg.com
Yes, I recommend this product
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love the door in door
Poppy312
6/20/2022
Absolutely love this refrigerator. Only problem we have had is that the compressor failed but it was replaced in a week.
Originally posted on lg.com
Yes, I recommend this product
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Ice maker does not work
Kakarster
6/7/2022
Ice maker wont dispense ice - and when trying to pull it out it wont come out - its stuck - it leaks once in a while which I believe is the cause of ice melting and refreshing.
Originally posted on lg.com
No, I do not recommend this product
Worst experience
Mhmaria1
5/23/2022
It broke down 2 times already.
I wouldnt recommend it at all
Originally posted on lg.com
No, I do not recommend this product
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Plastic cracking and falling off
so bad
4/22/2022
This is still the worst fridge I have ever owned. Several thousand dollars and the products plastic is cracking and falling off within just a few years owned for 3 now cracks started at 1
Originally posted on lg.com
No, I do not recommend this product
Customer Service and Repairs
Dirkjam25
4/13/2022
I purchased my LG frig from a local store in mid 2016. It worked beautifully until 10 days ago. I have not been able to connect it to the smart grid from day one that maybe due to me not the frig. I have been able to run the diagnostic and all seemed fine over the years and now it is stating it went into Defrost mod and has not come back out. Contacting Customer Service they gave me a repair service number called them asked if I could get a tech to come look at it. immediately they went to a compressor failure and asking if I had receipt so they can place a warranty claim with LG to replace compressor before the tech had even looked. I thought it was going great until I reiterated that I wanted a tech to look at it before I do anything else and I would pay the cost of the visit. The tone went south quickly now mind you I had been on the phone for over 25 minutes by this time and mI was told that there was not a LG service tech for my area OMG Really I have reached out to several others including local and no one will email or call me back.
Originally posted on lg.com
No, I do not recommend this product
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Cant stay running
Stupid machine
4/10/2022
I bought it 5 years ago put over $2000.00 into it to keep it running. It hasnt given me a full year of service without a repair.
Originally posted on lg.com
No, I do not recommend this product
French doors very roomy inside great for holiday c
MGrammy
4/4/2022
I bought 3years ago and love my frig. But it broke Not cooling and no one to repair. Thank goodness I bought the warranty although still dealing with and going on 4 weeks without a frig.
Originally posted on lg.com
Yes, I recommend this product
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Great service
Frank9034
3/16/2022
The product is excellent. The after-sales service is very good.
Originally posted on lg.com
Yes, I recommend this product
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The fridge lasted less than a year
Erekless
3/3/2022
When we bought this fridge it was working great But less than a year in the compressor went out. Got it fixed and the ice machine stopped working. Feels as if it doesnt cool much as well
Originally posted on lg.com
No, I do not recommend this product
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Fridge worked great until it didnt
ChrisP8
2/21/2022
Fridge worked awesome until it didnt. In Iowa specifically the Iowa city area LG has no service representative. We were scheduled with AE appliances for repair two months after our initial contact. This whole process has really turned our family off on LG products.
Originally posted on lg.com
No, I do not recommend this product
Great features with easy access
sailor48
2/16/2022
We replaced our side-by-side with this refrigerator in June 2018. It is designed very well with a large freezer that has slide out shelves so everything isnt just stacked on top of one another. The refrigerator in very nicely layout as well with adjustable shelves and plenty of drawers. I like having the door-in-door feature so we dont have to open the main doors
Originally posted on lg.com
Yes, I recommend this product
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Avoid this Model
Myastsa
2/10/2022
I bought this a couple years ago and for the most part its done what it should do: keep my food cold or frozen. However on 2 occasions I wanna say 3 but 2 for sure and the first one within a year the motor has died and we lost quite a bit of food. We had to scramble to either eat it or go to peoples houses and inconvenience them I order to save the food/money.
The feature are great although the ice maker has frozen up on a few occasions as well but perhaps thats par for course.
There are some positives to this fridge. You can customize the space and put quite a bit of it on the glass door portion of the fridge. Freezer is good on space and if it werent for the fridge having the 2-3 breakdowns its had Id give this a MUCH higher rating.
Im sure LG makes quality products so I wouldnt avoid the brand in general but avoid this model. Every company makes a stinker and hopefully this is LGs one and only.
Originally posted on lg.com
No, I do not recommend this product
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Good look and great features
Tonyx44
2/9/2022
I bought this refrigerator 3 years ago me and my wife was happy until last month when it stop making ice 2 LG technician tried to fix the problem in a month period They replaced compressor evaporator and condenser now its working like new again the good thing is the parts they replaced are still under warranty i dont have to pay anything. Technicians did good in solving the problem although it took them almost amonth..
Originally posted on lg.com
Yes, I recommend this product
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Less than 5 years old and its already broken down
Mzdeeva45
1/29/2022
Bought this fridge and 5 other black stainless steel LG appliances in 2017 and absolutely loved the size the space the look of it/them. However the compressor on the fridge went bad and we got that fixed only to realize it still wasnt working. They then found we had a leak in the evaporator. I lost ALL my food. This happened the week of christmas so that was very challenging. it took over a week to fix both issues and of course we only got reimbursed $300. Yes fridge is working again but I will NOT be purchasing LG products in the future. For the amount of money spent on that refrigerator it should not be having issues this early on
Originally posted on lg.com
No, I do not recommend this product
Great volume of storage and sharp features.
Brind4
1/17/2022
The product is sharp and has a great deal of usable space. I am disappointed that the compressor failed but am happy that LG is backing the replacement and loss of food. Lastly the door handles and button for the quick access fridge door are wearing quicker than the rest of the fridge.
Originally posted on lg.com
Yes, I recommend this product
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Happy and a little disappointed
Scottlin
1/1/2022
I have had this refrigerator for 4 1/2 years and love the looks the size the features and especially the 2nd door but all of sudden the compressor quits working 6 months before the warranty expires. I lost most of my food and was without a refrigerator for two weeks. To replace this same refrigerator will now cost almost $1000 more and a long wait.
Originally posted on lg.com
Yes, I recommend this product
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Does not cool properly
12321
1/1/2022
The compressor that LG used in this refrigerator has already been replaced and It still does not col properly. It is currently 44 degrees in my refrigerator. LG customer service and help line is absolutely the worst. I am going on 3 weeks without a working refrigerator under warranty.
Originally posted on lg.com
No, I do not recommend this product
Best quality
Noosha
12/6/2021
I bought it 4 years ago and I like my refrigerator.
Originally posted on lg.com
Yes, I recommend this product
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VERY Satisfied
SLR186
11/24/2021
I bought this refrigerator in the middle of 2018. It has been a great purchase and I have enjoyed the features and function until about the first of November were the unit stoped working cooling and freezing. I call the service number and they had a service technician schedule the following work day. The refrigerator was repaired under warranty. VERY SATISFIED
Originally posted on lg.com
Yes, I recommend this product
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Huge fridge
Lc381
11/15/2021
Love the space in this fridge There is plenty of room for everything and the layout is perfect
Originally posted on lg.com
Yes, I recommend this product
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Good for 3 years
Loopy123
11/9/2021
Was great until it quit cooling and freezing after 3 years. Finally able to get a certified technician out replaced to new compressor and after a week frosted up and now needs a new fan.
Called and made another appointment to get it fixed.
Originally posted on lg.com
No, I do not recommend this product
Great features
NoKen
10/25/2021
Great features a lot of room inside the refrigerator like the door in door feature repair Men was Very knowledgeable and work safely and quickly
Originally posted on lg.com
Yes, I recommend this product
Lg door n door fridge
Sphed
9/27/2021
After 3 years the compressor went out LG honored the warranty and put on a new upgraded compressor.
Originally posted on lg.com
Yes, I recommend this product
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Compressor problem
Hedrock
9/23/2021
We have had our fridge for 3.5 years and it was not cooling like it should. LG replaced the compressor and put a new upgraded one in it.
Originally posted on lg.com
No, I do not recommend this product
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Dont have a new ine
Jo1589
9/19/2021
Bought one 2017 end of year. Needed fixing. Stopped cooling. Was fixed. Worked for 2 days and stopped cooling go again
Originally posted on lg.com
No, I do not recommend this product
This is a good refrigerator for the price.
Centerfield Utah
9/14/2021
This is a good refrigerator for the price with nice features. I believe there was a factory defect wherein the refrigerator goes out and needs a repair which mine did. LG worked well with me and the repair was made without cost to me and from what I read once the repair is made it is good for the rest of the lifespan of the fridge. I am happy with the purchase the fridge the customer service and overall would recommend others in their purchase.
Originally posted on lg.com
Yes, I recommend this product
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Keeps breaking down
Very Disgusted
9/8/2021
I bought a complete LG kitchen in March of 2017 and since taking delivery the refrigerator broke twice - failed compressor and fan - and is currently out of service as of this writing. Refrigerant leak the service man told me as he left to get further instructions as to how to proceed.
Originally posted on lg.com
No, I do not recommend this product
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Mixed review
Suecar
9/7/2021
I bought the LG refrigerator about 5 months ago
It does make enough ice and runs out quickly. The right door does not seal well and I have been waiting for over three weeks for an LG service and they can not locate anyone in my area. I am disappointed as I was converting all appliances to LG already have the double oven and microwave. This experience with the refrigerator is making me second guess that plan.
Originally posted on lg.com
No, I do not recommend this product
Excellent service
Artxxxx
8/30/2021
I bought my LG fridge approximately 4 years ago before going out/needing repairs. Called LG heard my problem sent out service man got repaired. All working like new again.
Originally posted on lg.com
Yes, I recommend this product
Joyen
8/28/2021
I brought this in 2018 and 3 years later the compressor break down I was expecting for the fridge to last longer
Originally posted on lg.com
No, I do not recommend this product
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lasted 2 years then puked
DXR1
8/23/2021
had no parts to fix they offered me 2/3 prorated purchase price.
Originally posted on lg.com
No, I do not recommend this product
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Terrible customer service
Emre
8/17/2021
I have scheduled multiple and multiple appointments for a service to be done and no one came out. All I received was emails saying your appointment was canceled for no reason. Once I called they stated there were no certified technicians in my area. I have waited 2 months for my broken refrigerator to be fixed. The refrigerator alone wasnt reliable at all. I have come across a failed compressor bad sealing system go bad and paint chipping over normal use and wear. I do have full warranty and coverage but this doesnt mean the item is reliable.
Originally posted on lg.com
No, I do not recommend this product
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I bought this refrigerator for the sizecompartmen
Sosome
8/13/2021
I purchased it three years ago and I have had two maintenance jobs on it and one a few weeks ago where I lost all of my foodthe compressor went out and had to be replaced.if I had not purchase the extended warranty I would have been out a lot of money on what I consider a new ref.
Originally posted on lg.com
No, I do not recommend this product
Disappointed
PCL13
8/12/2021
Ive had other LG products and was happy with the brand. I bought an LG refrigerator 2 years ago and the compressor went out after two years. To get service to come and repair took 2 weeks and still not working the way it should - doesnt get cold enough. Also the shelves have too many areas where liquid gets to and its hard to clean and cant get rid of the stains.
Originally posted on lg.com
No, I do not recommend this product
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3 year old LG completely dead
Shaer66
8/9/2021
Rather than give me a replacement on my 3.5 year old refrigerator Ive had to wait 10 more days for the entire guts of this refrigerator. Everything is being cut out and reworded back. All under warranty thank goodness I have the extended Im nit too happy with the quality but not sure there is any better quality in any other makes. Take out extended asrrrzntuex is my advice.
Originally posted on lg.com
No, I do not recommend this product
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Great service
jesse40
8/8/2021
Great service and overall Fixed the problem within a few hours
Originally posted on lg.com
No, I do not recommend this product
Ease of Use
mmm73
7/23/2021
Yes I would recommend LG but I would also recommend a warranty. Bought in 2017. Did not expect PRODUCT NUMBER: LFXS30796D SERIAL NUMBER: 706KRGG00655 to break down so quickly.
Originally posted on lg.com
Yes, I recommend this product
Compressor failed after 2 years
brywelsh
7/20/2021
This refrigerator was awesome until it stopped doing the one job its supposed to do well keep things cold. Came to find out that the compressors in these fridges are not as reliable as LG states. Fortunately it was still under the five year closed system warranty and we were able to get it serviced quite rapidly. Hopefully this new pump has been improved upon but time will tell and Im getting my hopes up. For the amount of money we spent Id expect it to last for a good number of years. Very disappointed.
Originally posted on lg.com
No, I do not recommend this product
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I will never buy from LG again
Triciap77
7/19/2021
I thought I had purchased a great fridge. Not even three years old and it stopped working. Five service tech visits multiple parts and many phone calls to LG the service tech wrote that it was unrepairable. This fridge has not worked in 6 weeks now and to get it replaced will take who knows how long. Very dissatisfied with the customer service from LG Electronics of Alabama.
Originally posted on lg.com
No, I do not recommend this product
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Only lasted 3 years service has been horrible....
Jon10
7/13/2021
We have been very happy with all our new LG appliances up till the fridge just went totally out and stopped working. How could this many things be bad so soon? * COMPRESSOR NEEDS REPLACED? *Compressor Set Assembly? *Drier Assembly? *Condenser Assembly Wire? *Evaporator Assembly? ATTACHED picture below and the service so far has been terrible. They have left us setting without a fridge for over 2 weeks now. When I call they say that they will call us back and they never do I bought a LG Fridge LG Gas Stove LG Microwave LG Dishwasher this has been very disappointing. Please Help US
Originally posted on lg.com
No, I do not recommend this product
